I already have a custom domain and I want to use it with Adobe Portfolio?

If you already own a custom domain name, you will want to map it so that it points to your Adobe Portfolio. This is done by logging into your Client Area > cPanel > DNS settings and modifying your DNS Records.

Channel Island Hosting Edits

You will need to add one A Record and CNAME, which will look like this:

      A Record: Host: yourdomain.xxx --> Points to: IP address provided by Adobe
      CNAME: Host: www.yourdomain.xxx --> Points to: your domain.xxx

The A Record controls the root domain, and the CNAME controls the 'www' part of your domain name. Both are needed to connected your domain name within Adobe Portfolio. 

Please ensure that you are adding the correct IP address. It can be found within your Portfolio Editor > Settings > Domain Name > Connect your domain. Adobe normally provides you with two IP addresses in your website settings. The second IP address is an alternate and unless you have a large traffic footprint, is not required in this instance.  

Adobe System Edits

Finally, enter your Custom Domain in the Portfolio editor, in "Settings" > "Domain Name". Enter your Custom Domain and click "Apply".

 *Please enter the root domain (without www in front).



Adobe Portfolio support



*PLEASE NOTE: When you connect a custom domain to your site, you're changing its DNS (Domain Name System) settings. These changes can take anywhere between 24 and 72 hours to start working properly. This is commonly referred to as "propagation time", i.e. the time it takes for changes to update throughout the web.

Additionally, DO NOT remove and re-enter your custom domain name within Adobe Portfolio Settings more than five times. This will cause a delay in generating a SSL Certificate.


If you experience any issues in resolving this, just create a support ticket and we will be happy to assist you.

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